Shipping policy
Thank you for shopping with Nurture Champs! Below is our shipping policy to help you understand how and when your order will arrive.
1. Shipping Coverage
We ship nationwide across Pakistan through trusted courier partners.
2. Order Processing Time
- Orders are processed within 24 hours after confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive a confirmation SMS or email once your order is packed and dispatched.
3. Shipping Time
- Delivery typically takes 1–3 business days after dispatch.
- Some remote areas may experience slightly longer delivery times depending on courier availability.
4. Tracking Your Order
- Once your order is shipped, you’ll receive a tracking number via SMS or email.
- You can track your shipment on the courier’s website using this number.
5. Delivery Attempts
- Couriers will make up to 2 delivery attempts.
- If the parcel is not received or refused, it will be returned to us.
- Re-delivery may require additional shipping coordination.
6. Delays & Exceptions
While we aim for timely delivery, delays may occur due to:
- Bad weather
- Strikes or protests
- Courier workload during peak seasons
- Incorrect or incomplete shipping address
We are not responsible for such delays once the order has been handed over to the courier company.
7. Damaged or Lost Packages
- If your package is damaged in transit, please contact us immediately (within 24 hours of delivery) with photos.
- If your package is lost, we will initiate an investigation with the courier.
- Verified cases may result in a replacement or refund.
8. Contact Us
For shipping questions, feel free to reach out:
📧 nurturechamps@gmail.com
📞 0339-0757737