Refund policy
At Nurture Champs, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
1. Eligibility for Returns
We accept returns or exchanges under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- You must initiate the return within 3 days of receiving your order.
- Proof of purchase (order number or invoice) is required.
📌 Returns are not accepted for items that have been used, altered, or damaged by the customer.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Hygiene products (e.g., toothbrushes, baby feeders, etc.)
- Opened or unsealed items
- Items purchased during a sale or promotion (unless defective)
3. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with:
- Order number
- Photos or video clearly showing the issue
We will verify the issue and offer a free replacement or full refund, depending on the situation.
4. Return Process
To initiate a return:
- Contact us at nurturechamps@gmail.com or 0339-0757737
- Share order details and issue
- We’ll guide you through the return shipping process
The customer is responsible for return shipping costs unless the item is defective or incorrect.
5. Refunds
- Once we receive and inspect your return, we will notify you.
- If approved, the refund will be issued within 5–7 business days via your original payment method or bank transfer.
- Refunds are only given for the product amount; original shipping charges are non-refundable.
6. Order Cancellations
Orders can only be canceled before shipment. Once dispatched, cancellation is not possible.
7. Contact Us
For all return or refund queries, feel free to contact our team:
📧 nurturechamps@gmail.com
📞 0339-0757737